What We Collect and Why
When you register, we collect your name, email address, and contact details to set up and verify your account. When you fund your account through Touch 'n Go eWallet, Boost, or GrabPay, we record transaction references — not your full wallet credentials — to reconcile deposits
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and process withdrawals. We also collect device identifiers, browser type, and session data to keep your account secure and to detect unusual login activity. If you contact our support team, the content of that exchange is stored so we can follow up accurately. We do not
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sell your personal data to third parties. Data shared with payment processors like DuitNow or FPX is limited to what those processors need to complete your transaction. We retain account data for as long as your account is active and for the period required under applicable
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law. You may request a copy of your data or ask us to delete it at any time by writing to our support channel — we aim to respond within a reasonable timeframe consistent with our legal obligations.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.